Account deletion request
To request deletion of your AAZZ FAMILY account and associated data, follow the steps below. We process requests within 30 days.
Last updated 24 October 2026
1. How to request deletion
- Email privacy@aazzfamily.com from the email address used for your account.
- Use the subject line: Delete my AAZZ FAMILY account.
- Include your full name and the email registered in the app / Client Portal.
You can also open a pre-filled message: Request account deletion.
We will process requests within 30 days. For general concierge help, contact concierge@aazzfamily.com or visit our Contact page.
2. Data deleted
When we complete your request, we delete:
- Account profile
- Saved addresses
- Payment methods on file
- Wishlist
- App / Client Portal account access
3. Data we may keep
For legal and business reasons we may retain order and payment records required for taxes, fraud prevention, or accounting for up to 7 years, or as otherwise required by law. This matches our Privacy Policy retention practices.
4. Guest orders
Guest orders placed without an account are not tied to a user account. Contact concierge@aazzfamily.com if you need help with a guest order.
Our concierge answers within one working day.